Search through Tend's robot configuration and troubleshooting articles

James Gentes
Written by James Gentes

Robot Troubleshooting

Remotely diagnose problems with your robot as soon as they occur


If the system is unable to communicate with a robot, it is most likely a networking issue. Here are a few things to try to identify the cause of the problem:

  • Verify that a computer can ping both the sidekick IP and the robot IP. This verifies that both devices are on the same network subnet.
  • Double check the network configuration page of the robot. If the robot is configured to use DHCP, the IP may have changed recently.
  • Try to navigate to the robot's web server page by going to http://[add IP address of robot here] - this will confirm that the robot is accessible. If you see a prompt for authentication, please contact us.

To diagnose the status of a robot failure, navigate to the https://app.tend.ai/robots page to find the robots configured in the system.

Each robot has a View Logs button that will pull diagnostics from the robot and display them in a tree format.

Also, the robot detail page will show a timeline of events that will provide more detail if you click on an item in the activity log:

Refer to the robot documentation to diagnose the cause and remedy for alerts displayed here.


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